elevateAIOps | Elevate IT Services. Transform Employee Experience

Who We Are

We are one of the first movers in helping clients realize the value of ITSM on the Salesforce platform. When Salesforce announced its Agentforce IT Service solutions, we made a strategic decision to invest deeply and build a pureplay provider focused exclusively on Agentic IT - committed to helping enterprises migrate and implement it to thrive in the new era.

As leaders in ITSM on Salesforce, we have delivered over 300 implementations using Salesforce offered AppExchange products such as BMC RemedyForce, ITSC, Tanium, and Cadalys. Over 50% of these migrations were from non-Salesforce ITSM platforms to Salesforce ITSM.

But we’re more than migration experts. We’re enablers of the Agentic Service Management era, with a mission to help enterprises consolidate ITSM on the Salesforce Agentic platform.

Our proven expertise and methodologies ensure that what we say, we do. Transparency, speed, quality, and collaboration are built into our culture, making our clients successful in every transformation. With deep Salesforce expertise, we deliver value from day one - on time, on budget, with no surprises.

Offerings That Accelerate Your IT Transformation

From seamless migrations to proactive operations and cross-system integrations, elevateAIOps delivers everything enterprises need to modernize IT and elevate employee experience on Salesforce.

Smarter ITSM Migration

Agentic Service Management Enablement

SmartSource Services

elevateHub

Accelerated Lift-Transform-Shift migrations from ServiceNow, BMC, or ITSC to Salesforce-native ITSM.

End-to-end migration of functional out of the box configurations, business logic, workflow, and data (metadata, transactional data)
AI-driven proprietary accelerators power Salesforce Agentic IT Service migrations and implementations, delivering faster, better, and more cost-effective outcomes

Agentic Service Management Enablement : Modernize and consolidate IT services on Salesforce to deliver faster, smarter employee experiences.

ITIL-aligned workflows enhanced with low-code automation.
Employee-first service portals with intuitive, self-service support.
Embedded intelligence via Agentforce, Einstein AI, and Slack.
Predictive monitoring and anomaly detection to improve service reliability.
Continuous optimization driven by AI insights.

SmartSource Services: SmartSource is a modern Project-as-a-Shared-Service (PaSS) model designed to keep pace with your evolving IT needs.

Maintenance & Managed Services: End-to-end support including break/fix, corrective, preventative, regulatory, and ongoing user support.
Project & Advisory Services: From app installations and upgrades to integration services, migrations, custom development, and strategic roadmaps.
Platform Expertise: Salesforce-first focus (Sales Cloud, Service Cloud, Mulesoft/custom integrations) with extended support for Experience Cloud, Marketing Cloud, CPQ, and partner/customer portals.
Maximized Utilization: Quarterly flexibility to rebalance resource mix across development and support.
Budget & Payment Certainty: Fixed-price assurance, predictable monthly billing, and renewal terms with no surprises (guaranteed increase capped at 5%).

elevateHub: elevateHub is the world’s first integration engine built entirely on the Salesforce platform. It seamlessly connects people, processes, applications, and data in real time, resulting in a better employee experience.

Real-Time Data Sync: Automatically move information between applications so the right data is always in the right place.
Pre-Built Connectors & APIs: Out-of-the-box integrations with leading enterprise platforms, plus flexible REST APIs to extend connectivity to virtually any system.
Configurable Rules: Define conditions, actions, targets, and mappings with an intuitive UI — no heavy coding required.
Scalable & Flexible: Easily adjust integrations as business needs evolve; updates take minutes, not months.
Enterprise-Grade Reliability: Salesforce-native design with automated validation, error recovery, and audit trails ensures trust, compliance, and security.

Why Choose
elevateAIOps ?

We bring over a decade of expertise in ITSM on Salesforce. Today, we’re extending that expertise and proven methodologies into the Salesforce Agentic AI era.

Get free assessment

Experience that Matters

We are the first company to help enterprises move ITSM into Agentforce IT Service. With wide experience and more than 300 successful migrations across ITSM platforms, we bring the expertise, continuity, and confidence to make transformation seamless and employee-focused.

Accelerated Lift-Transform-Shift Migration

Our proven methodology and accelerators go beyond simple mapping. We lift, transform, and optimize ITSM platforms like ServiceNow, BMC, Helix, and Salesforce ITSM into the Agentic IT Service future state. Every migration is validated with AI-driven data checks, functional enhancements, and integration assurance.

Integration Made Simple

elevateHub gives you all the benefits of flexible integration without the hassle, expense, and complexity of custom code. Built entirely on the Salesforce platform and ready-to-enable connectors for ServiceNow, BMC, Splunk, JIRA, MS Teams, Workday, and more, elevateHub delivers seamless integrations in hours or days, not weeks or months.

Lower ITSM Costs, Higher ROI

Consolidating ITSM on a single SalesForce platform reduces vendor sprawl, licensing fees, and operational complexity. As a result, you will achieve smoother operations, greater experience, and lower total cost of ownership.

Critical Success Factors for Migration to Agentforce IT Service

Migrate any ITSM to Agentforce IT Service efficiently

Migrate core ITSM functions (SFDC and non-SFDC ITSM) to Agentforce IT Service with minimum customizations & out of the box functionality.

Implement the must-have customization & configuration

We keep Agentforce IT Service close to out-of-the-box, adding only essential customizations that address unique business processes and integration requirements.

Execute data migration
effectively

Execute clean, validated and automated data migration with clear reconciliation steps by leveraging our AI-driven data accelerator.

Ensure stakeholder
alignment

Drive alignment through proactive engagement, clear ownership and transparent communication.

Our Migration Approach

Designed to minimize risk and maximize business value, our approach combines proven accelerators with deep Salesforce expertise.

Lift & Shift

Assess & map current ITSM workflows to SF Agentic IT Services capabilities, focussing on alignment and gaps

Leverage Out-of-the-Box features to accelerate adoption and reduce customization needs

Implement No-Code enhancements for faster configuration and reduced development effort

Customizations

Configure core SF Agentic ITServices features to align with organizational workflows and case handling

Identify and implement customizations as per the requirements

Add enhanced, customized features on top of existing ITSM and migrate seamlessly to Agentforce IT Service

Data Migration

Identify relevant datasets, formats and relationships for migration

Separate foundational data and transactional data to streamline sequencing and dependencies

Leverage Data Loader & and other migration accelerators

Run data integrity checks post-migration

Integration

Identify critical upstream & downstream integrations and catalog all system interactions

Design data flow & field mapping

Leverage existing APIs & accelerators

Review, reconfigure and re-validate Splunk, Teams and xMatters integrations are working as needed.

Our 3 steps delivery framework

Customer Strategic Goal

Migrate from any ITSM platform to Agentforce IT Service

MVP Project Phase

Lift-Transform-Shift core ITSM functionality
Transactional data and existing integration migration
People training, KT and solution adoption

Post MVP Project

Smartsource: Measure, Improve, Optimize, and Mature

Optimize MVP implementation
MVP project phase backlog, additional customer requirements, future ITSM, functionality roadmap, support, enhancement
People training and solution adoption continued

Elevate IT Services.
Transform Employee Experience.